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Privacy Policy

Effective Date: July 19, 2026

First American Experts respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, contact us, request service, schedule an appointment, or otherwise communicate with us.

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By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

The information we collect depends on how you interact with First American Experts.

Information You Provide

You may provide information such as:

  • Your name

  • Email address

  • Telephone number

  • Service address

  • Business or organization name

  • Property or equipment information

  • Requested service and appointment details

  • Photographs or files you submit

  • Messages and other information included in your request

  • Billing or payment-related information when applicable

  • Feedback, reviews, and customer-service communications

Please do not submit highly sensitive personal information through a general website form unless it is necessary for your service request.

Information Collected Automatically

When you visit the website, certain information may be collected automatically, including:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Pages viewed

  • Links clicked

  • Approximate geographic location

  • Date and time of access

  • Referring website

  • Website interaction and performance data

  • Cookie and similar technology identifiers

This information may be collected through our website platform, cookies, analytics services, security tools, and similar technologies.

Information From Other Sources

We may receive information from third parties, including:

  • Referral partners

  • Property managers

  • Building owners

  • Manufacturers and suppliers

  • Financing providers

  • Review and social media platforms

  • Advertising or analytics providers

  • Customers requesting service on behalf of another person or business

2. How We Use Information

We may use collected information to:

  • Respond to inquiries and service requests

  • Schedule and confirm appointments

  • Prepare estimates and quotes

  • Provide HVAC, refrigeration, and appliance services

  • Communicate about appointments, projects, invoices, and follow-up service

  • Process or support payments when applicable

  • Order equipment, parts, and materials

  • Maintain customer and service records

  • Provide customer support

  • Improve our website, services, and customer experience

  • Measure website traffic and performance

  • Protect against fraud, misuse, and security incidents

  • Comply with legal, insurance, accounting, and regulatory obligations

  • Send promotional communications when permitted by law

  • Enforce our agreements and protect our legal rights

3. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics technologies, and similar tools.

These technologies may help us:

  • Keep the website operating properly

  • Remember website preferences

  • Understand how visitors use the website

  • Identify technical problems

  • Measure advertising and website performance

  • Improve website content and functionality

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how some website features operate.

Where legally required, we will provide appropriate cookie notices, consent options, or privacy choices.

4. How We May Disclose Information

We may disclose information to third parties that assist us with legitimate business activities, including:

  • Website hosting and technology providers

  • Scheduling and communication platforms

  • Technicians, employees, and authorized contractors

  • Equipment manufacturers and suppliers

  • Payment and financing providers

  • Accounting, insurance, and professional advisers

  • Marketing and analytics providers

  • Fraud prevention and security providers

  • Government agencies, regulators, courts, or law-enforcement authorities when legally required

These parties may receive only the information reasonably necessary to perform the relevant service or fulfill the applicable purpose.

We may also disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

5. Sale or Sharing of Personal Information

First American Experts does not sell personal information in exchange for money.

Depending on how website advertising, analytics, and social media tools are configured, certain transfers of online identifiers may be considered “sharing” under California privacy law.

Where applicable, we will provide legally required disclosures and methods for exercising opt-out rights.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Respond to requests

  • Provide and document services

  • Maintain warranty and service records

  • Complete financial and accounting obligations

  • Resolve disputes

  • Protect against fraud

  • Enforce agreements

  • Meet legal, tax, insurance, and regulatory requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

8. California Privacy Rights

California residents may have certain rights regarding their personal information, subject to applicable law and available exceptions.

These rights may include the right to:

  • Request information about personal information collected, used, or disclosed

  • Request access to specific pieces of personal information

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Opt out of the sale or sharing of personal information

  • Limit certain uses of sensitive personal information

  • Receive equal service and pricing when exercising privacy rights

Not all rights apply in every circumstance, and certain information may be retained when permitted or required by law.

California privacy law provides rights involving access, correction, deletion, and opting out of certain sales or sharing, although the law’s business-applicability thresholds and exceptions must also be considered.

9. Submitting a Privacy Request

To submit a privacy request, contact us using either of the following:

Email: info@firstamericanexperts.com
Phone: 213-315-0150

Please include enough information for us to understand and process your request.

We may need to verify your identity before completing certain requests. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.

We will respond within the period required by applicable law.

10. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe instructions included in the message or by contacting us.

You may opt out of promotional text messages by replying STOP when that option is provided.

Even after opting out of marketing communications, we may continue sending nonpromotional communications concerning active appointments, requested services, estimates, invoices, warranties, safety matters, or customer-support issues.

11. Children’s Privacy

This website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

12. Third-Party Websites

The website may link to third-party websites or services. Their collection and use of information are governed by their own privacy policies.

First American Experts is not responsible for the privacy or security practices of third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations.

The revised policy will be published on this page with an updated effective date.

14. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

First American Experts
Email: info@firstamericanexperts.com
Phone: 213-315-0150

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